Short for embedded SIM, eSIM is a digital SIM card that provides wireless services on mobile devices. eSIM’s are built into and activated on your device unlike physical SIM cards. Some handsets can accommodate both eSIM’s and physical SIM’s using Dual SIM Dual Standby technology.
|eSIM is available on the following handsets*|
|iPhone SE (2nd Generation released in 2020)|
|iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max|
|iPhone Xs and iPhone Xs Max|
|iPad Pro Cellular (2018 & 2020)|
|iPad Air 9.7 Cellular (2018)|
|iPad Air 2 Cellular|
|iPad Mini Cellular (2019)|
|iPad 10.2 Cellular (2019)|
|Samsung Galaxy Note20 and Galaxy Note20 Ultra|
|Samsung Galaxy S20, Galaxy S0+ and Galaxy S20 Ultra|
|Samsung Galaxy Z Flip 2|
|Samsung Galaxy Z Flip|
|Samsung Galaxy Z Fold 2|
|Samsung Galaxy Z Fold|
|Google Pixel 4a and Google Pixel 4a XL|
|Google Pixel 4 and Google Pixel 4 XL|
|Google Pixel 3a and Google Pixel 4a XL|
|Google Pixel 3 and Google Pixel 3 XL|
*Actual eSIM compatibility may vary based on model.
For the setup process, please refer to the email you received.
Option 1: Scan the QR Code
Option 2: Set up manually
If you have an eSIM compatible device, you can sign up for eSIM by visiting one of our retail locations or by calling our Call Center.
iOS 12.1 or later and Android 9 or later.
Activating an eSIM on your device takes only a few minutes.
Please visit any of our Retail Locations or call our Call Center at 644-4482. One of our customer service reps will assist you.
At this time, eSIM is only available for Wireless Postpaid services.
All wireless postpaid plans are available for eSIM.
No, if you already have an eSIM compatible device, then you can also call our Call Center to sign up for eSIM.
If you are purchasing a device, there will be no charge for an eSIM. If you need a replacement eSIM or want to activate your device, it will cost $10.00.
If you need to reset/wipe your handset, you will have the option to keep the eSIM profile on your device. If you don't save the profile, you'll need to request for a new eSIM. If you lose your device and need to set up your service on a new device, you will need to request for a new eSIM.
Yes, a replacement eSIM is $10.00.
You will only need to replace your eSIM if you lose your device or delete the eSIM from your device.
The difference between an eSIM only device and a dual SIM with eSIM device is that an eSIM only device does not use a physical SIM. A dual SIM with eSIM device can use both physical and eSIM.
Yes, if your phone has the capability for more than one eSIM or a physical SIM and eSIM, you will be able to have two different services with two different numbers.
Yes, but only one can be active at a time. You can store more than one eSIM profile.
If you are using a carrier locked device, you will only be able to use that carrier. If you’re using a fully unlocked device, then you will able to use two different local carriers.
Yes, if you have multiple SIM cards installed on your device (regular and eSIM), you will be able to assign which number you want to use for Voice, Text, and Data.
Yes, eSIM's are capable of storing your contacts however, we recommend using another way to store your contacts because when you upgrade or move to a different device, you will need a new eSIM.
If you set up your eSIM service on the wrong device, you will be able to remove it. Once you remove it, give us a call or visit one of our stores and we’ll get you set up on the right device.
No, once a QR code is activated on a device, you will not be able to reuse it.
No, if you are purchasing a new device with us, you will not be charged for a new eSIM.
Yes, you will need to use a new QR code if you are upgrading your device.
Yes, if you want to transfer your wireless service to another device, you will need to request for a new eSIM and QR code. You will also need to ensure the device you are transferring your service to is unlocked or locked to GTA.
No, to activate an eSIM on your device, you will need to set it up on the device itself.
Yes, if you are unable to scan the QR code, you will be able to set up your eSIM manually. Please see the manual setup instructions for your device on the email that was sent to you.
Yes, you can change your number and no, you will not need a new QR code.