Understanding My GTA Bill: Changes to my previous balance
Understanding changes to your services and bill is crucial for managing your expenses effectively. At GTA, we are committed to providing transparency in your billing statements. That’s why we do our due diligence to communicate any price adjustments in your services to ensure you’re not surprised by hidden costs.
Here are some reasons why there may be changes to your recurring balances:
Changes in service
Your bill may reflect cost adjustments based on changes in your services, upgrades, or additional subscriptions made since your last statement. GTA bills are itemized, organized by color, and labeled according to the services they represent, so you can identify any changes in billing.
Prorated charges
The start date of a service may also affect the cost posted under your recurring charges. If you make a change to a service or create a new account mid-billing cycle, your bill may include prorated charges. These reflect the portion of fees applicable from the date of change until the end of the billing period, ensuring fair and accurate billing.
Things to Know: GTA's billing cycle starts at the beginning of each calendar month.
Late fees
Amounts owed from a previous unpaid balance are listed as the Past Due Balance under the Account Summary. If payment for service is not received within thirty (30) days from date of bill, customers will be charged a late fee of the amount owed. Learn more about late payments here.
Returned payment
Returned payments by a financial institution are subject to a $26 fee and may be due to insufficient funds in the account or incorrect account details.
Got questions? We got answers. Contact GTA’s Call Center at 671-644-4482, visit our retail store, email ask@gta.net or chat with us on LiveChat or Whatsapp at 671 489-8225.