Knowing your bill is the first step in ensuring you stay on top of payments and don’t incur any unnecessary charges. At GTA, we want to ensure you have all the information you need to keep your payments up-to-date and your service running smoothly. Here is what you should know about late payments.
Billing Start Date
Billing on an account starts on the day services are activated, and payment is due and payable in advance within thirty (30) days from date of bill regardless of the day the bill was received.
Late Payments
Amounts owed from a previous unpaid balance are listed as the Past Due Balance under the Account Summary. This amount is the rollover balance from the previous month’s billing and includes late fees or any unpaid prorated amounts from brand new accounts.
Late Fee Policy
Landline-Only Services: A late fee of 1.5% of the total amount owed will be applied.
Bundled Services or DATA and/or TV Standalone: A flat late fee of $10.00 will be applied.
If payment for service is not received within thirty (30) days from date of bill, customers will be charged a late fee of 1.5% of the amount owed.
Here’s an example: Joe signed up for a GTA’s Live Unlimited mobile plan that costs $85 per month. He missed his payment for November and was charged a late fee of 1.5% of his outstanding balance. His total bill for November, including late fees, is $86.28.
Payment Deadline
A Past Due Balance must be paid in full no later than the 15th of each month to ensure services are not disconnected.
Pro Tip: Enroll in GTA’s AutoPay feature to automatically deduct your payments from your bank account, and never worry about another late fee or payment again.
Monthly and Pay-Per-Use Charges
Monthly charges are billed in advance, while pay-per-use charges are billed afterwards. If changes are made to a service or a new account is opened after GTA’s billing cycle starts, a bill may include partial or prorated charges for that month.
Service Suspension
Failure to make payments may result in the suspension of the customer’s account. If a service is suspended, customers must pay all outstanding charges, late fees, and reconnection fees before services are restored. If no payments are made within 45 days of suspension, the customer’s service will be terminated.
Returned Payments
All returned payments by a financial institution are subject to a $26 fee. We aim to send out bills on time but are not responsible for any mail delivery issues or delays.
Go Paperless and Go Green!
Printed bills are subject to a $3.00 monthly fee, except for Landline-only and Lifeline customers. To switch to paperless billing, change your billing preferences on your E-Pay account or contact a GTA representative.
Billing Disputes
Have a billing dispute? GTA is here to help! Contact our Call Center at 671-644-4482, visit a GTA retail store, or chat with us on LiveChat or Whatsapp at 671-489-8255 within 15 days of the invoice being issued. We’re committed to investigating and resolving the issue within 30 days.