Customer notifications

GTA is committed to offering a wide variety of channels to cater to the diverse needs of our customers.  Due to increased content costs, our TV package rates will increase by $3 starting Feb 1, 2023.

The Broadcast TV Surcharge, a fee that owners of local broadcast network affiliated TV stations (affiliates of ABC, CBS, Fox and NBC) charge to GTA to provide local programming, will increase from $11.03 to $12.40 per month.

Effective October 31, 2022, the MGM HD Channel will no longer be available due to MGM permanently discontinuing operations and distribution of the service.

Effective October 1, 2022, the Olympic Channel will no longer be available. GTA is committed to improving your entertainment and communications experience by investing in technology, new products, and services to make your experience even better. While we continue to make investments, we periodically need to adjust services and pricing to better suit our customers' needs.

Effective September 1, 2022, the Big 10 channel will no longer be available. GTA is committed to improving your entertainment and communications experience by investing in technology, new products, and services to make your experience even better. While we continue to make investments, we periodically need to adjust services and pricing to better suit our customers' needs.

Effective July 1, 2022, roaming voice calls in the US will be temporarily unavailable. To make or receive calls while in the U.S., please use your favorite call or video app like WhatsApp or Facetime (Data roaming rates will apply) or use a US SIM card or eSIM. We apologize for the inconvenience.

Effective June 1, 2022, the Smithsonian channel will no longer be available. GTA is committed to improving your entertainment and communications experience by investing in technology, new products, and services to make your experience even better. While we continue to make investments, we periodically need to adjust services and pricing to better suit our customers' needs.

We continue to wish you and your family the very best during these challenging times and hope the service we continually provide has kept you close to what matters most.

We understand that any price increase is not ideal, and we work hard to keep our business efficient and costs low to serve you. In fact, our last rate increase was over six years ago. However, due to rising local and global costs, we write to inform you that we will be increasing our Wireless and Internet rates.

Effective March 1, 2022, new monthly rates for GTA Wireless & Internet services will apply.

• $3.00 increase across all Internet plans.
• $5.00 increase for $30/mo Wireless plan with 8GB of data. (Plan is no longer available to new customers)
• $5.00 increase for $50/mo Wireless plan with 10GB of data.

We realize you have many choices to stay connected, and we will continue to work hard to bring you greater value and exciting upgrades. If you would like to learn more about how you can save by bundling GTA services or need assistance in finding the right option for you, please visit our retail stores at the GTA Experience Center in Tamuning, Micronesia Mall Experience Center, AAFES BX or at the NEX; WhatsApp us at 671-489-8255, call us at 671-644-4482 or chat live with a GTA representative at www.gta.net. 

We appreciate your loyalty to GTA and look forward to serving you.

GTA is committed to improving your entertainment and communications experience by investing in technology and new products and services to make your experience even better. While we continue to make these and other investments, we periodically need to adjust prices due to increases we incur in programming costs.

Effective March 1, 2022, new monthly rates for GTA Digital TV services will apply.

• $1.05 Increase for Broadcast TV Surcharge

We realize you have many choices for your entertainment; we will continue to work hard to bring you greater value with more choices and exciting upgrades. If you would like to learn more about how you can save by bundling GTA services or need assistance in finding the right option for you, please visit our retail stores at the GTA Experience Center in Tamuning, Micronesia Mall Experience Center, AAFES BX or at the NEX; WhatsApp us at 671-489-8255, call us at 671-644-4482 or chat live with a GTA representative 6 a.m. -12 a.m. daily at www.gta.net . We appreciate your loyalty to GTA and look forward to serving your needs.

GTA is committed to improving your entertainment and communications experience by investing in technology and new products and services to make your experience even better. While we continue to make these and other investments, we periodically need to adjust prices due to increases we incur in programming costs.

Effective January 1, 2022, new monthly rates for GTA Digital TV services will apply.

• $2.00 increase across all TV packages.
• $1.28 Increase for Broadcast TV Surcharge

We realize you have many choices for your entertainment; we will continue to work hard to bring you greater value with more choices and exciting upgrades. If you would like to learn more about how you can save by bundling GTA services or need assistance in finding the right option for you, please visit our retail stores at the GTA Experience Center in Tamuning, Micronesia Mall Experience Center, AAFES BX or at the NEX; WhatsApp us at 671-489-8255, call us at 671-644-4482 or chat live with a GTA representative 6 a.m. -12 a.m. daily at www.gta.net . We appreciate your loyalty to GTA and look forward to serving your needs.

The E911 surcharge is a local surcharge that is collected per line, per month, and is used to offset the local government’s costs associated with providing this service to our customers. For more information about the Lifeline program, please visit https://www.fcc.gov/general/lifeline-program-low-income-consumers

Effective October 1, 2021, ESPN Classic Channel CH31 will be replaced by ACC (Atlantic Coast Conference) Network. ACC Network will also be available on HD431.

988 Three Digit Number Approved for National Suicide Prevention Hotline - Mandatory 10-Digit Local Dialing Coming to Guam

Beginning on October 24, 2021 to complete all local calls, you will now need to dial 671 + telephone number.

For more information visit the FCC website at 

https://www.fcc.gov/suicide-prevention-hotline

As we come together as a community to fight this pandemic, GTA is committed to you to keep you safe and connected. We start with you.

Our Commitment

All official GTA announcements will be made on our website or on our Social Media platforms (Instagram and Facebook). Please keep yourself safe from scams.

The Federal Communications Commission (FCC) will be modifying The Emergency Broadband Benefit Program (EBBP) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP), which allows qualifying customers to receive a $30 discount on their broadband service for a longer period of time.